Packaging machine: Should full-time maintenance personnel or 3rd party service be hired?

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    You have just invested in a completely new packaging production line and you are ready to produce your products with the highest speed and high efficiency. But were you interested in preventive maintenance or at least finding a supplier to repair packaging machinery? If not, who should you choose?
    Should you hire a full-time maintenance technician or sign a contract with a 3rd party service? Which is a better choice for your business? What are the costs involved? In today's article, we will reveal answers to these questions and provide expert advice on repair production options and service of packaging machinery.

    Hire full-time maintenance staff or third-party service?

    Depending on the age of your equipment and the type and packaging of equipment you are running, repair and maintenance services are an important consideration. When you first invest in a completely new packaging production line, it is easy to fall into the problem of repair and maintenance costs.
    However, if there is no detailed preparation plan for machinery and repair services, then when the machine fails, downtime is the worst, causing a great deal of damage to your business. You lose time, lose money, affect customer progress.
     

     
    So, with appropriate preventive maintenance or a technical service provider, you can rest assured that when your machine needs service or repair, you will do it quickly and efficiently. .
    But how do people choose the right options for their businesses related to repairing machines and services? Should you hire a full-time employee who is ready to jump in and repair when the machine breaks down? Or will this person just sit for hours in a job only when problems are infrequent? Or is a 3rd party service provider a better option for your company? How do you make the right decision?

    Hire a full-time service technician

    Downtime is the enemy of productivity. Although there are many ways to combat this, but perhaps an internal maintenance technician, is certified, maintenance. As soon as a machine stops producing due to any problem, an internal technician can resolve the issue within minutes later.
    Indeed, for a full-time employee, intensive training with the right tools is necessary.
    A full-time maintenance and repair technician will be quite expensive. Depending on your company's budget, it may not even be the best option for your product. If most of your packaging machines are brand new, you will most likely meet an in-depth employee, who spends the entire time watching YouTube videos amid minor technical issues or mechanical errors. .
     
    On the other hand, if you have an older packaging line with good equipment but have frequent mechanical problems and breakdowns, an internal technology is a necessary asset at hand. If you don't invest in new equipment, a full-time technician could be a smart investment.
    The advantage of hiring a full-time packaging machinery technician
     
    When a machine fails, it will appear quickly and promptly
     Can keep the device at its peak performance
    No phone calls to service centers
     Reduce invoices and related documents
    The downside is hiring a full-time packaging machinery technician
     
     Pay high wages
    They have plenty of free time
    Not a good choice for new, good machines.

    Sign a third-party packaging machine technician's contract

    If your budget does not allow hiring a full-time packaging technician, or if you are on the cost barrier problem, sign a third party contract for preventive maintenance and Emergency repair may be the better option for your business.
    When choosing a potential provider for a repair service and technology, you will want to compare at least three of the provider's services. Also, make sure the technician you choose has the appropriate packaging machines certificates that you use on your line.
     
    When the device is down, you will need to contact your provider and request service by phone or email. In general, you will want to choose a provider who can provide the service in 48 hours or less.
     

     
    Although you may have to wait longer to complete a service call when using a 3rd party provider, the cost of using the provider instead of hiring full-time staff is significantly less.
    Choosing a 3rd party service that simply receives a bill for each call instead of a contract may be a good option for some businesses
    Advantages of signing a third-party packaging machinery service technician
    . Less expensive than hiring a full-time employee
     It is often easy to make a service call
     It is possible to switch technicians easily if there is a problem with the service
     Easy to find online sources
    Cons of signing a contract Technician service packaging machines of third parties
    . Up to 48 hours of downtime per service call
     Technicians are not in a reasonable position
     Request retail or contract billing for service calls
     The conclusion
    The above are some of the best options for your business, it totally depends on your company's budget and goals. After considering the service life of your machine, your allocated budget, you will be able to make a choice that best suits your needs and your finances.
     
    You are not sure where to start? It is a good idea to get a professional analysis of your packaging line performed by a certified technician from a reliable local supplier. The analysis process will give you the data set you need to make a decision, which option is best for your company.
    You will likely save your business a lot of money while ensuring the best performance for your packaging line based on proper research and data.
    Finally, what works for your business, may not be suitable for other businesses and vice versa.